What is the My.Via-Mobilis User account for?
The My.Via-Mobilis user account has been designed for material and vehicle sellers. From your account, you can post your ads, check your statistics, your invoices, create a commercial document in PDF, see the buyers’ research, buy a pack of credits and manage your visibility options.
How do I create an account on My.Via-Mobilis ?
The registration is easy and free. On the My.Via-Mobilis.com homepage, click on Create my account. Enter a valid email address, it will be your login. You will, then, get a confirmation email.
Once registered, you can post an ad or create an email alert if you are looking for a vehicle or material.
Click here to create an account
How to change my contact details ?
You can change your information on your My.Via-Mobilis account, tab My account > My contact details. In order to improve the protection of your account and reinforce your safety, your phone numbers and your email address cannot be modified online. If you want to modify them, please contact your advisor.
I can’t log into my account
If it’s a first log in, check if you confirmed your email address. The confirmation email maybe got in your spams.
Check if you are trying to log in with the email address used to create your account.
Click on the link Lost password and enter the email address you used to open the account.
I don’t remember the email address I’ve used to create my account
How do I unsubscribe from the emails/newsletters?
If you don’t want to get any email from us anymore, click on the unsubscribe link at the bottom of our email/newsletters. You can also change the preferences in Your account > Change this contact.
How do I activate the Whatsapp option?
If you want buyers to contact you through Whatsapp, simply enter your phone number in My contact details > Change this contact and tick “I want to be contacted via WhatsApp.”
How do I list a classified ad ?
You can post an ad from your My.Via-Mobilis account by clicking on Post an ad. Choose the category of your vehicle or material then fill in the deposit form. Be careful to fill in as many fields as possible. Your ad will benefit from a maximum visibility among buyers.
Already registered? Click here to post an ad
Haven’t registered yet? Click here to create your account
I can’t find the make or model of my vehicle when I post an ad.
It is possible that your type of vehicle or material is not yet in our database.
When you post an ad, you can click on Add a make
How to fill in the form to post classified ads ?
To help you fill in the deposit form, certain fields are marked by a symbol:
The fields with this symbol are mandatory.
The fields with this symbol are advised to bring more visibility to your ads.
We advise you to fill in the recommended fields, these are criteria buyers use to search for vehicles.
Tip: Fill in as much field as possible, even the optional ones so that your ad, so that your ad is more visible and get buyers interested.
Price: It is strongly adviced to add a selling price on your ad as it an important element for the buyer.
Picture: You can add up to 16 pictures. Your pictures should be in format .jpg. You can choose the order of the pictures by clicking on the arrows below the pictures. Warning! An ad without picture is 7 times less seen than an ad with picture.
Video: You can add a video to showcase your vehicle or material. Simply add a link to your video. The videos coming from the following websites are directly displayed from the datasheet: dailymotion.com, youtube.com and vimeo.com
Additional information: You can write in this field all the information that don’t appear in the fields of the form. Don’t hesitate to give as much details as possible to ensure more visibility to your ad.
More options: By clicking on this link More options at the bottom of the form, you can tick the additional equipments of your vehicle or material.
Something to know: all the data you enter will be displayed in the Datasheet of your vehicle or material.
How long does it take for my ad to be online?
Once you’ve written your classified ad, it will be validated by our services and will be visible in the following hours, or on the following working day.
How long does my classified ad stay on the website ?
When you post an ad by the unit, it is visible online for 30 days. You can, then, extend this period at the end of the month.
When you subscribe to a contract, your ads are online for the duration of your subscription.
You can put your ads offline from your user account, for instance when a vehicle is sold.
I just posted an ad but it is not online, why?
If you post an ad for the first time, your advisor will contact you in order to check your identity.
Each ad is manually validated. Your ad will be online in one business day maximum.
Why are my ads still in process of creation?
Check if you have correctly validated your basket and paid for your order.
Why aren’t my ads online?
Without subscription, your ads will be online for 30 days. Beyond that, you can extend it from your user account.
With a subscription, your ad will be online for as long as your subscription runs, except if you make a change (removal of the ad).
You can change your ad (data, pictures) from your My.Via-Mobilis user account> My ads. Click on the pen icon to change your ad.
Careful! For any modification regarding the type of vehicle or material (for instance: truck => bus), contact our customer service at +33.3126.96.36.199 from Monday to Friday from 9am to 12pm and from 1.30pm to 5.30pm.
I’ve modified my fleet but the modification is not visible. Why?
It may take some time for a modification in your classified ad to be online. However, if these modifications don’t appear, don’t forget that your browser saves all your online activities and it sometimes needs to be updated to show new data. Click simultaneously on the Ctrl and F5 keys on your keyboard to refresh your browser.
From the fleet management page, click on the basket icon.
How do I check the statistics of my ads?
The statistics of your ads are accessible from the tab My statistics.
The page General statistics gives you the number of monthly consultations and the contacts, for all your ads.
This page Detailed statistics gives you the number of consultations and contacts, for each of your ads.
What is a pack of credits?
A credit is a mean of payment to post your ads and buy visibility options.
The credits can only be used to post ads by the unit and to buy visibility options. The credits are neither exchangeable nor refundable.
With sliding prices, the credit packs allow you to save more. Moreover, you save time when posting your ads as you don’t have to enter your bank details.
Your credits will be automatically deducted in your basket during your next purchases.
The credits are valid for one year from the date of purchase. You will get an email when the validity period approaches.
How to buy a pack of credits?
How do I increase the visibility of my classified ad ?
We offer several visibility options you can buy with your credits (see section Credit packs):
- Highlight Option: to make your ad stand out with a different colour
- Refresh Option: to put your ad back at the top of the listing
- Automatic Refresh Option: to put your ads back at the top of the listing, at the frequency of your choice (every day or every week).
- Featured ad option: to put your ad above the listing of its category, pour placer votre annonce au-dessus du listing de sa catégorie, for a desired time (1, 3 or 7 days).
Click here to buy a pack of credits
How do I apply the visibility options on my ads?
You can apply visibility options when posting your ad (the options will be offered when posting the ad), and at any given moment if the ad is already online (from the fleet management page).
I applied a Refresh option on my ad, but I can’t see it at the top of the listing, why?
After applying a Refresh option, your ad will be back at the top after one hour maximum.
How much does it cost to list a classified ad ?
We offer 2 options:
- If you are a private individual or don’t have lots of ads to post, you pay each ad posted. The prices per ad are available on the homepage of our websites.
- If you are a professional, you can benefit from adapted prices depending on the volume of ads you want to post. For more information, contact us at +33.3188.8.131.52, Monday through Friday, from 9am to 12pm and from 1.30pm to 5.30pm.
How much is a pack of credits?
To know the decreasing prices of the credit packs, go to your My.Via-Mobilis.com account, tab My account > My credits.
How do I pay for my classified ad ?
Once you’ve posted your ads, you can pay via debit card through the secure online payment interface or Paypal.
If you bought credits, they will directly be deducted from your basket.
For recurring payments (for a subscription), you can pay via direct debit or SEPA credit transfer.
What is the bank security code ?
When you pay online, your bank might ask for this code in order to protect your bank data and transactions. If you don’t know this security code, we advice you to contact your bank.
Due to environmental considerations, you don’t send invoices by mail anymore. When an invoice is available, we send it by email. You have the possibility to enter a different email address, than the one you are using as your login, to receive the electronic invoices.
You can find all your invoices in your My.Via-Mobilis.com user account by clicking on My Account > My invoices.